Mediation is a process in which two or more conflicting parties work out direct solutions for their opposing interests with the help of a mediator.

The goal of mediation is independent conflict resolution and therefore a result that all those involved help co-design and accept. Mediation is about developing mutual acceptance and understanding between the conflicting parties. This transforms the interaction from being against each other to working with each other, where there are clear rules and an appropriate communication culture. The parties succeed in moving away from an attitude of accusation and argumentation, and into an open culture of trust. In mediation, the conflict parties learn to listen to each other and to understand the other’s point of view. They recognise what they have in common, which helps to eliminate the destructive impact of the conflict on the company.

Basic tenets of mediation:

  • Voluntary nature: the conflict parties seek a shared solution and actively participate
  • Joint presence: Conversations always take place in the presence of all parties involved
  • Individual responsibility: independent conflict settlement instead of conflict resolution by third parties
  • Clarity and openness: those involved commit to put forward all facts that are relevant for a mutual satisfactory result

The benefits of mediation:

  • Contract: a mutual, tailored and viable agreement
  • Understanding: better mutual understanding of the differing positions - what is my point, what is your point, what interests are behind this?
  • Investment in the future: Mediation contributes toward a sustainably better and conflict-free discussion basis
  • Cost and time-saving: Conflicts are resolved autonomously outside of a court - there is no cost risk, since the amount and division of the costs can be determined in advance
  • Acceptance and planning security: the result, which is accepted by and binding for all involved, facilitates future planning and strategies

Areas of application:

  • Business, organisation, environment (e.g. internal conflicts, restructuring, handover of the company, large-scale projects, conflicts regarding labour law, bullying, etc.)
  • Neighbourly relations
  • Family, divorce, separation
  • Construction industry, school system, hospital sector